Refund Policy

What if the product I purchase is out of stock?

Our customer service will call you for advice if you are willing to exchange for similar product. Any different amount in the final invoice, we will arrange for refund or we will request customer for top up.

If I received the items short as compared to my purchase, or there is missing/damaged item, what should I do?

During the delivery, we will provide you a delivery order together with the delivery package for checking. A good practice is to check all the items together with the delivery personnel. Please call our customer service if indeed there is short/missing/damaged of items with the delivery package. We will arrange for refund of the specific items after confirmation from our delivery personnel. Please call us for assistance @ +6011-10013387

Can you provide me the expiry date of the products that I purchase?

We are not able to provide to customers the expiry date of all the products. However, our storekeepers have always been keeping a good practice, which is first-in first-out inventory system, to ensure our customers will always receive the latest products.

Are your products “fresh”?

Frozen food will never be labeled as “fresh”. However, most of our items will stay at our warehouse probably less than 2 weeks. As a middleman we seldom sell products that has slow turnover rate. The length of the products shelf life is all depend on the manufacturers. Some manufacturers prefer longer shelf life, while some manufacturers prefer to produce healthier products. There is no right or wrong, it is the manufacturers’ decision.

What if the expiry date is already due when I received the package?

Please call our customer service for advice. Our customer service may request for the picture of the product and we may come and collect the product for further action. We will then arrange for refund of the specific items to customers. Please call us for assistance @ +6011-10013387

What if I found that the product is spoil only after I open the product package?

Please call our customer service for advice. Our customer service may request for the picture of the product and we may come and collect the spoilt product for further action. Please call us for assistance @ +6011-10013387

Can I ask for refund if I found the product that I purchase does not suit my need?

We are not able to refund under this circumstance. Customer has the responsibility to ensure that all items during the purchase are accurate as it is.