After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.

After your order is verified, you can expect to receive your order within the following time frame:

• In Metro areas: 1 – 6 working days (except Sunday and holidays)
• In Non-Metro areas: 3 – 10 working days (except Sunday and holidays)

Once shipped, you should receive your order within the promised delivery timeframe of 1–6 business days for Metro areas and 3-10 business days for non-Metro areas. Imported items may take longer for delivery.

Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.

We are unable to provide you with an exact date and time of the delivery.

Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner’s delivery schedule in your location.

You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

You can also contact our customer service at gogovege.com/contact immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.

International shipment is not available at gogovege.com at the moment.

Lazada will deliver your order following the address you provide during checkout, whether it is your house address or office address.

Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.

Unfortunately we are unable to speed up the delivery. The delivery arrival time for your order depends on the seller you have ordered from.

Please refer to the promised delivery date provided when your order was confirmed.